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Warranty Conditions
What do you do when you receive the parcel?
Do not place the box in the sun Once the parcel has been received, it is best to bring it home and open the box as soon as possible. Don’t forget to take a video while opening the box. When receiving the parcel, take a video while opening the box for the first time upon seeing the queen.
In case there is no video when opening the box will be considered violating the terms of the warranty and will be refrain from claiming.
Warranty: If only the queen dies during transportation, we will send a new queen to the customer who will need to pay the delivery fee, depending on your location, stock availability and ant species. A full refund will take place if seller is out of stock and/or decide not to replace the queen. Seller has full obligation of warranty outcome.
We will not be replacing the queen or the ant colony if the package is left unattended outdoors where their welfare is compromised by the weather. i.e: hot temperatures.
Thank you for your purchase.
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